First Bank unveils automated branch

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The First Bank of Nigeria Limited has launched a fully automated branch, called the FirstBank Digital Experience Centre.

The branch is expected to put customers at an advantage in carrying out various activities on their own without interacting with anyone.

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“The branch is a reinvention of digital banking solutions in the country as customers are exposed to a seamless world-class banking experience,” the bank said in a statement.

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The self-service branch was built with a wide range of phased modern banking facilities, including humanoid robots equipped with video banking and artificial intelligence.

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According to the statement, services that would be rendered include paperless/electronic forms designed to promote timely resolution of complaints, dispensing of account statements and account inquiry/management, funds transfer, and dispensing of new ATM cards.

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Others are teller cash recyclers, self-service kiosks for non-financial transactions such as account update, fast-track (contactless) ATMs, interactive smart screens to ensure effective and comprehensive consultation with bank sales staff via remote video connection.

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“With our digital experience center, we have reiterated our role in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers in carrying out various transactions using state-of-the-art facilities with ease and convenience.

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“Our self-service branch exemplifies the future of banking in Nigeria, and we remain committed to putting you, our customers, first,” the Chief Executive Officer, Dr. Adesola Adeduntan said

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