First Bank unveils Digital Xperience centre for world-class banking in Banana Island

The First Bank of Nigeria Ltd. has assured its customers that they can experience world-class innovative banking services through the bank’s Digital Xperience centers.

Adesola Adeduntan, Managing Director of First Bank, made the announcement on Wednesday during the opening of the bank’s Digital Xperience center on Banana Island in Ikoyi, Lagos.

The bank stated that the center would be its fourth fully automated branch, providing customers with the desired banking experience.

It also stated that the Ikoyi centre “is a cutting-edge hub completely automated and interactive for self-service, eliminating the need for tellers or human staff.”

The managing director mentioned that the Banana Island First Bank Digital Xperience center is well-equipped with ATMs, a card issuance stand, a humanoid robot, and a teller cash recycler. This initiative is part of First Bank’s technological revolution aimed at providing customers with a seamless banking experience.

He emphasized that the center would offer customers a world-class self-service experience. The first three branches are located in Victoria Island, Ibadan, and Abuja, with plans to open five more branches in strategic locations across Nigeria by the end of 2024.

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The bank’s transformation strategy, initiated about seven to eight years ago, focuses on investing in technology to consistently exceed customer expectations. Adeduntan reiterated that customer satisfaction remains at the forefront of their efforts, as it has been for the past 130 years.

“Specifically, we have been rolling out the Digital Xperience centres where our customers can walk into a comfortable location of this nature, conduct or transact with us without any human intervention,” he said.

He said that feedback from previous locations were impressive and expressed hope that individuals living in Banana Island and its neighbourhood would take advantage of the centre.

Speaking on the digital edge, he said that customers could issue digital cards themselves.

Mr Chuma Ezirim, the Group Executive, E-Business and Retail Products Division of the bank, said that the bank was considering cloud technology as an important option to guide against internet cuts.

Ezirim said that the inauguration of the Digital Xperience centre was part of strategies to take banking to the door step of customers and come up with solutions to help customers in easier business transactions.

Mr Shola Adukoya, the General Manager of the Banana Island Estate, thanked the bank for opening Digital Xperience centre in the area.

Also, Mr Callistus Obetta, the Group Executive, Technology, Digital Innovations and Banking Services of the bank, said that beyond automation, the centre provided ambient welcoming environment for users.

Obetta said that world leading cutting edge security and digital biometric authentications were included in backend servers to ensure customers’ funds safety.

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